- Shipping & Returns
Shipping & Returns
Shipping and Returns
Thank you for shopping at our website, owned and operated by Shop USA, Texas, USA. From here on, “Seller” or “We” or “us” will be used as our company name and our website name; and you as “Buyer”, in this entire document. We offer the best services and products to you wholeheartedly in accordance with the following Terms and conditions. By accessing and using our website, you are agreeing to all of the following Terms and Conditions.
Seller reserves all the right to make changes to this website, related policies and agreement, and this Terms and Conditions at any time. It is our advice for you to check any update on our site at a regular basic.
1. Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
Using any technology to attempt to hide the use of multiple accounts or disrupt any of our services in any way
Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
Advertising or sending unsolicited messages of any kind
Impersonating others or providing any kind of false information
Seller reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
2. Intellectual Property
All software and Content (including any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Seller and are protected by intellectual property and copyright laws and international treaty provisions. This website is only for your personal and non-commercial use. Any non-personal and/or commercial use of the website and the content is prohibited unless it is expressly authorized by Seller and/or its third party licensors. You are not allowed to distribute, reproduce, publish, sell, or license any content and information contained within the website without prior consent or authorization of Seller. Any unauthorized actions may result in civil consequences or criminal penalties.
Seller reserves the right to withdraw or amend any item of our services without prior notice. We will not be liable if for any reason the website is unavailable at any time and for any period.
We may provide some products or services, which are produced, designed, created, or managed by third party. We have no control over these third party units and we will not be liable for any intellectual property infringement in which these third party units may involve.
3. Third Party Links
The online store may include links to other websites or resources not operated or prepared by Seller. We have no control over such sites and resources and we will not be liable for any loss or damage caused or alleged caused by or in connection with your use of them.
4. Eligibility to Purchase
In order to be eligible to place orders on this site, you must:
Be aged 18 or above
Possess a valid credit/debit card issued by a licensed bank acceptable to Seller for payment or possess a valid PayPal account
Provide personal and payment details that are warranted by you to be both valid and accurate (for example, email address, real name, phone number, billing information and other requested information)
While placing an order with us, you agree to authorize Seller to process a charge or charges on your credit/debit card or PayPal account in the total amount of the purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
Your orders will be subjected to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
5. Product Description
Seller will try our best to ensure that the content and the product descriptions on our online shop are accurate and complete. We however do not guarantee that the content and product descriptions on our website are flawlessly accurate, complete, current, or error-free. We will not be liable for any dissatisfaction if you feel a product offered by Seller is not as described.
Prices shown on our website are in The United States dollars (USD). All prices are retail prices and do not include shipping costs.
Prices displayed on the website at the time when your order is accepted will be honored except in the exceptional case where obvious error occurs. We always endeavor to ensure that all prices shown on the website are accurate, we, however, do not guarantee that they are error-free and we reserve our right to rectify any errors found. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or canceling your order. If we are unable to contact you, we assume you cancel the order.
If your credit or debit card is not denominated in The United States dollars (USD), the final price charged in your currency will be calculated by your issuing bank or PayPal, or BigCommerce Payments, or Authorize.Net, or Amazon Payments, or Square Payments, or Stripe Payment, or other payment processors which this website currently used, in accordance with the applicable exchange rate on the day your card issuer / bank or PayPal, or BigCommerce Payments, or Authorize.Net, or Amazon Payments, or Square Payments, or Stripe Payment, or other payment processors which this website currently used. For more details, please refer to the Terms and Conditions of your card issuer, or PayPal, or BigCommerce Payments, or Authorize.Net, or Amazon Payments, or other payment processors.
We accept payments made by Debit or Credit cards, including Visa, MasterCard, American Express, Discover, JBC, and Banks, or PayPal, or available payment options used by this website.
By placing an order using one of the above Credit or Debit card and online payment methods, you confirm that the Credit or Debit card(s) or PayPal account used is yours, or you authorize, or authorized by the owner to use it. If your card issuer refuses to authorize payment to Seller, we will not be liable for any delay or non-delivery.
All payment conducted on our online store is processed by Authorize.Net or PayPal as Payment Processor, through the payment system using BigCommerce platform. Once you make payment on our store, you are agreeing the payment terms of Seller, and such Processor. You may refer to the Terms and Conditions of Seller and such Processor for your reference. Seller, however, guarantees that your personal details solely be used to process the transaction you have initiated and will not be used in any unauthorized action by our party. In the absence of our negligence, we will not be liable for any loss you may suffer from the fault or negligence of other party.
8. Acceptance of your Order
Once you have entered your personal and payment details and placed your order with us, we will send you an email acknowledging the receipt of your order. Please be reminded that this email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Seller will be completed when we send you a confirmation email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are covered by the contract. All sales contracts are therefore concluded in U.S.A and are written in English.
Seller reserves the right not to accept an order for any reason. Such reasons include, but are not limited to, one of the following:
The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
We identify a pricing or product description error.
We are unable to obtain authorization for payment.
You do not meet the eligibility criteria to purchase as stated in this Terms and Conditions.
We will contact you as soon as possible if there are any problems with your order.
9. Shipping and Delivery
Currently, Seller will only ship in U.S.A.
The shipping charges will be calculated automatically in the shopping cart after you select the shipping address in the checkout page. Once your payment is confirmed and we have the items of your order in stock, the goods that you ordered will be dispatched quickly. An email will be sent to you when your order has been dispatched. You orders will be sent via USPS, UPS, FEDEX, or any available shipping services to us.
If your order is shipped, the prices will automatically be calculated without taxes and customs duties. Your purchase may or may not have these charges, depending on the policies of the designated country and/or the organization(s) that handle(s) the package. If any of the said charges apply, you may need to pay for them to the respective collection authority in advance of receiving your purchase upon delivery of your order. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from Seller. Seller is not responsible for any of these charges, and would not refund on item(s) returned to us due to unaccepted / undelivered and/or any other reasons unless otherwise agreed with Seller in advance.
The customs duties are different for each country. Please contact your local customs office for more information.
You will be given an indication of the expected delivery time when you place your order online. Seller will endeavor to meet the estimates, however, we cannot guarantee that such estimates must be met due to many unexpected factors, for example, bad weather and customs clearance. In addition, Seller will not be responsible for any lost or delayed packages caused by the mistakes of the shipping carrier. In the case of packages loss of delayed in transit by the shipping carrier, please contact us immediately, we will attempt to track the package or / and make a claim for you. If your claim is successful, we will then issue a new product to you in a timely manner.
10. Exchange of Damaged Goods
Any damage or bad conditions of purchased merchandise must be made in through email, including a proof of condition and photos to Seller within 7 working days of the receipt of goods. We will offer you an exchange of goods after investigation.
You can exchange your product for up to 7 days from the receipt date
Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging
Discounted items are non-exchangeable
Please note that we will not be able to provide any cash refund for products unwanted
Please note that the buyers have to bear any shipping fees charged for exchanging the products
- 15% Restocking fee will be applied if Buyers requesting no product exchange and money refund.
Views expressed in any media by the designers, companies or third parties, whose products are sold on our online store, or with whom we are associated, are their own. Seller has no responsibility for any of such views, as they do not necessarily reflect ours.
The e-commerce provider that we are using is a completely separate entity from Seller. In this sense, we bear no responsibility for any consequences caused by their decisions, strategies, and opinions.
Seller does not guarantee that the use of our website and services will be error-free or that the website or the servers that make it available are free of viruses or other harmful components. We recommend all users of our website to ensure they have installed up-to-date anti-virus software.
Some unexpected events may happen beyond our control, such as adverse weather. Under such conditions, Seller will always strive to aim at maintaining its quality services but will not be responsible for failure of meeting any obligations in this Terms and Conditions.
13. Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, Seller (including every and each unit involved in the operation, production and execution of the company), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you. This includes the use of the website by any other persons using your account caused by your action or inaction.
If you breach the Terms and Conditions and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms and Conditions.
14. Governing Law and Jurisdiction